Recall Shimano Hollowtech II Road Crank

Recall of Shimano Hallowtech II Road Cranks

The affected cranks — Dura-Ace and Ultegra models manufactured prior to July 2019 

The recalled models have printed "Ultegra" or "Dura-Ace" logos on the arm. The affected models are pre-July 2019 production and have the following two-letter production code on backside of the crank arm where the pedals are attached: KF, KG, KH, KI, KJ, KK, KL, LA, LB, LC, LD, LE, LF, LG, LH, LI, LJ, LK, LL, MA, MB, MC, MD, ME, MF, MG, MH, MI, MJ, MK, ML, NA, NB, NC, ND, NE, NF, NG, NH, NI, NJ, NK, NL, OA, OB, OC, OD, OE, OF, OG, OH, OI, OJ, OK, OL, PA, PB, PC, PD, PE, PF, PG, PH, PI, PJ, PK, PL, QA, QB, QC, QD, QE, QF, QG, QH, QI, QJ, QK, QL, RA, RB, RC, RD, RE, and RF.

The recalled model codes are ULTEGRA FC-6800, FC-R8000, DURA-ACE FC-9000, FC-R9100, and FC-R9100 P.


What to do:

Consumers with cranks with production codes that match the recall are being told to visit a bike dealer for inspection. (we can do this), Consumers with cranks with the codes and which show signs of bonding separation or delamination will be given a replacement crank and installation. Shimano expects fewer than 1% of the inspected cranks will require replacement.

At this time, with information we have now, the replacement crank will take 7-14 days and can only be done by specific (larger) dealers, (we are not one of them- this could change, we are in contact with Shimano about this and waiting for their response or solutions)